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Postgraduate Certificate in Salesforce CRM & Marketing Cloud (PGCert)
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END TAUGHT PART
The 100-hour bootcamp in Salesforce CRM and Marketing Cloud will allow you to obtain the necessary knowledge to work in the most in-demand disciplines in the market.
You will master all the benefits that the Salesforce platform offers, getting to know in depth solutions such as Sales Cloud, Service Cloud, Marketing Cloud and Marketing Cloud Account Engagement (Pardot). We will also train you for certifications. Additionally with this programme you will get a voucher so you can obtain an official Salesforce certification.
We will begin by introducing Salesforce, covering its history, market evolution, cloud ecosystem, certifications, and the fantastic training center: Trailhead.
It is of utmost importance to grasp the concept of a CRM, its purpose, and how CRMs benefit companies from a customer-centric standpoint, encompassing sales, service, and marketing. Moreover, we will provide a hands-on experience to familiarize ourselves with the system, navigate through its features, and make minor configurations.
We’ll explore Salesforce’s core sales functionality, covering setup for objects, page layouts, processes, and reports. The focus is on understanding the end-to-end sales lifecycle, from lead conversion to opportunity management, with automation.
Moving forward, we will explore Salesforce’s powerful service capabilities. We’ll examine various customer service use cases, leveraging the Salesforce console, case management functionality, and tools to enhance agent efficiency and create impactful customer experiences. Through real hands-on practices, we’ll work with queues, case assignment rules, omnichannel experiences, SLAs, and other essential features.
We’ll present diverse real-world scenarios from various industries to gain a comprehensive understanding of sales and service cloud challenges encountered in day-to-day operations. Through practical examples, we’ll engage in hands-on simulations to replicate real work experiences. Additionally, we will elucidate different methodologies and their advantages to enhance proficiency.
We will cover the various certification paths, the online platform for registering and tracking certifications, and the significance of obtaining these credentials. Additionally, we will share study best practices for successfully passing the certifications and provide practice exams to test and comprehend their underlying concepts.
We’ll explore the realm of Digital Marketing, focusing on how Marketing Automation empowers marketers to build and oversee customer relationships and campaigns effectively. Delving into both inbound and outbound channels, we’ll demonstrate how campaigns can be strategically designed to influence sales funnels and foster lasting customer loyalty.
The bootcamp starts on 19 Sept and the taught part finishes on 30 Nov.
Sessions take place on Tuesday evenings, Friday afternoons and Saturdays morning every other week.
Yes, the whole bootcamp is based on the use and access to actual Salesforce platforms.
The bootcamp is delivered online during the timetabled hours. All sessions are recorded and posted in the School’s virtual learning environment for participants to review.
UBI is located in a prime location in the heart of Brussels. The address is Rue de Namur 48. B-1000 Brussels.
Yes, the bootcamp is taught by lecturers that will be working alongside participants.
Yes, participants are trained to go through the most relevant Salesforce certifications. At the end of the bootcamp you will need to choose between certifications on CRM or on Marketing Cloud (three in each area). The cost of the chosen three is included in the tuition fees.
Yes, the bootcamp is delivered online during the timetabled hours and open to all participants globally. All sessions are recorded and posted in the School’s virtual learning environment for participants to review.
The tuition fees are €3,950 and include the cost of three Salesforce official certifications.
Participants actively engage with instructors and students during the timetabled online sessions. They will also have access to UBI’s virtual learning environment to work in teams, discuss with lecturers, and make progress through the bootcamp. All sessions are recorded.
Upon completion of the all the bootcamp’s requirements, graduates receive a Post Graduate Certificate in Salesforce CRM and Marketing Cloud by UBI Business School along with three Salesforce official certifications. Participants can choose between three certifications on CRM or three on Marketing Cloud.
Attending the Salesforce Certified Associate class through UBI Business School has been an inspiring and rewarding journey. The hands-on training and in-depth insights into Salesforce’s powerful CRM platform have enhanced my skills, opening exciting new opportunities for professional growth in the Salesforce ecosystem.
Win
MBA student | Brussels
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Undergraduate & Postgraduate
EEA:
Round 1: 01 April 2025
Round 2: 01 June 2025
Final: 01 August 2025
International: 01 May 2025